Retail issues

Fact sheets

Customer care is all about looking after and understanding the customers and being aware of what they need, want or expect from us. It is important to know how to meet those needs and expectations, ensuring your customers are satisfied and will come back to your store again and again.
The task of running a modern retail store is very time consuming and administratively intensive. It is absolutely crucial that the operation is managed with care and precision in order to retain total control and maximise profitability.
These notes are adapted from the Food Standards Agency Food Retail Pack to assist you in the smooth and safe running of your shop.
The value of promoting your business will influence the local community in a number of ways.
Advice for retail outlets selling medicine
Information and safety requirement for anyone selling second hand goods
A trolley service when properly run is highly valued by the NHS and patients’ alike, so taking time in setting one up pays dividends in the long run. Some of the things that need to be considered are detailed below. More advice / clarification can be given by Attend Retail.
Shoppers want to see clear evidence that their retailer is going that extra mile.
Shoplifting is a key threat to all businesses. This is a brief guide to the potential issues and how to handle them.
Useful tips on safely sorting donated items
The following are a few simple ideas to make your shop as profitable as possible.

External factsheets & publications

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GSK Advice of Soft Drinks
Mars Sales Aid - Cafe Cover
Mars Sales Aid - Counter Cover
Mars Sales Aid - Wall Cover
Product Placement
A Palmer & Harvey factsheet

Useful links

This content is available to Attend members only.
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Fairtrade Foundation