Shop Talk

Shoppers want to see clear evidence that their retailer is going that extra mile.

Customer loyalty will be driven by people working in the store, not the products or product brands. Shoppers will want to see committed, motivated staff – customer faced organisations will win in the long run.

35% of all meal occasions will be eaten out-of-home. Consumers will want to eat at the times they want to eat and not tolerate mid afternoon or post 7pm out-of-stocks.

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